We'll cover topics suitable for brokers and customers from how to run and build a business to how to support leaders and employees. We'll also include product knowledge sessions, commercial risk insights and People Risk expertise.
NIBA CPD and ANZIIF CIP points are available for selected webinars.
Changes have been made to the way in which NIBA CPD and ANZIIF CIP points are earned with Q Academy.
You’ll still be able to obtain professional development points by participating in e-Learning modules, most live Q Academy webinars and selected Q Academy programs, however, past webinars will no longer qualify for points.
Live webinars: How to earn professional development points
- Select a webinar and register for the session. Once registration is completed, you’ll receive an email confirmation from “Q Academy” with a calendar invite attached. This contains a personalised link to access the webinar on the day.
- Join the live webinar using your personalised link sent in the registration confirmation. Your attendance will not be recorded, and points will not be awarded if you use a forwarded link or watch as part of a group without logging in using your personalised link.
- Stay for a minimum of 90% of the session to qualify for ANZIIF CIP and NIBA CPD points.
Your training record
Participants who have met the above requirements will be emailed a training record within five business days of the webinar.
If you’re unable to locate your training record, please check the inbox and junk folder of your work and personal email address before reaching out for assistance via [email protected].
Upcoming webinars
Cyber Insurance – Forever changing risk environment (Privacy Act 1988 Amendments)
The regulatory and threat landscape for cyber and data risk continues to evolve and shows no sign of slowing down heading into 2025.
Following several well publicised data breaches in late 2022, the regulatory landscape for data protection in Australia is set for a massive overhaul this year, with the biggest changes coming in the form of changes to the Privacy Act.
In this session we will be discussing the background of the privacy act, providing clarity on the changing regulatory landscape, implications for business, and what it all means for Cyber Insurance going forwards.
Learning outcomes:
- Learn how the changing regulatory landscape will impact how businesses acquire, process, store and dispose of personal information (including the impact of the removal of the current SME exemptions in the privacy act)
- Gain an update on the current threat environment driving the pace of regulatory change
- Understand how Cyber underwriters are approaching the new risk environment
Presenter: Ben Richardson, Cyber Product Lead, QBE Australia
Ben is the Cyber Product Lead for Financial Lines. He previously led the NSW Financial lines team and now leading QBE’s global cyber product locally. He’s been at QBE for over 12 years in the Financial Lines Team working across a broad suite of products underwritten including D&O / PI / Medical Malpractice / ICT + Cyber.
Presenter: Dominic Keller, CISSP - Global Head of Cyber Services, QBE North America
Dominic previously led WTW Global Cyber Risk Solutions practice and is a qualified lawyer in Victoria and California with 20 years experience in law, broking, cybersecurity and consulting. Dominic is part of QBE Global Cyber Team, focused on providing client services to maximize policy holders cyber resilience and cyber insurance value.
Streamlining the process to optimise your Business Pack placements
Understanding cover differences when processing Business Packages quotes is key to a streamlined system process. In this session, our experienced underwriters will take you through a series of scenarios that look at key pain points and common queries, that you can use to deepen your own understanding and skills.
We’ll follow the story of a new broker using QBE systems, including hints, and tips to successfully place a new and innovative client. This journey will take us all the way from the initial new business, through to referrals, endorsements, changes of activities, and other challenges as the policy matures. Together with the help of our friendly underwriting staff, we will discover how to generate faster referrals or remove the need for a referral altogether.
Join us as we present key tips, to equip you with knowledge to confidently place risks, and help you achieve faster resolutions and better outcomes for your SME referrals with QBE.
In this webinar we’ll discuss:
- Common triggers and the information you need to provide to ensure faster response times and improved outcomes
- How QBE SME is changing, and how it benefits you
- How to get the best quote faster. Sending us the right information upfront can help us speed up the quoting process, so you can deliver even better service to your clients
- How to adapt a quote or endorse a policy to better address a client’s changing needs
- How to question decisions and provide further information
- Why surveys matter, and what do we look for?
- How the General Property cover helps Trades and Office covers
- What products are available beyond the Business Pack, and how they can complement each other
- General Referral hints and tips
Presenter: Dave Watts
Dave has over 30 years’ insurance experience, including in underwriting, claims, QA compliance, and broking. Currently a senior underwriter and SME Business Coach, Dave’s in-depth system and working knowledge of quoting systems supports his technical underwriting skills. This helps brokers place business with confidence. Dave enjoys finding creative solutions for complex challenges.
The Emerging Leader
Join Kemi Nekvapil, one of the world’s leading credentialed coaches for executives and entrepreneurs on Tuesday, August 27, 2024. In today’s fast-paced and ever-evolving work environment, leading with empathy and self-awareness is more important than ever. This session is designed to equip you with the tools and insights to enhance your leadership skills and adopt a more human-centered approach in your professional life.
Learning outcomes for this session are:
- The importance of self-awareness in leadership
- Practical tools for human-centered leadership
- The benefits of embracing being human at work
Presenter: Kemi Nekvapil
Kemi Nekvapil is one of the world’s leading credentialed coaches for executives and entrepreneurs. She is the author of the internationally bestselling book POWER and a certified Dare to Lead™ facilitator, having trained in Texas with Dr Brené Brown.
Her clients have included Zoom, Atlassian, Commonwealth Bank, Audible, AFLW, and NBC Universal. Kemi has spoken at Richard Branson’s Necker Island, and is a regular interviewer of industry icons, including Elizabeth Gilbert, Martha Beck and Marie Forleo; she’s also an endurance athlete running 42km-100km races and a budding flower farmer.
Kemi is passionate about helping leaders and teams to unlock obstacles that prevent values-based leadership.
Workers Compensation & LGBTQ+ Employees
Partnering with Pride in Diversity, QBE, as an Australian Workplace Equality Index (AWEI) Platinum employer, will discuss a human centred approach to managing the complexities of the workers compensation system whilst considering the individual needs of people within the LGBTQ+ Community.
In this webinar, we’ll discuss:
- Injury prevention through better health outcomes and happier LGBTQ+ workforce.
- Understand how to be equipped to tailor conversations and strategic injury management plans to ensure the individual’s needs are considered and met.
- Understand how to minimise poor claims management outcomes.
Presenter: Francisco Lopez, National Health Lead – Pride Inclusion Programs, ACON
Francisco supports health and human service organisations with their LGBTQ+ inclusion efforts across workforce and service delivery.
Francisco joined ACON’s Pride Inclusion Programs with over ten years of experience working in the healthcare sector across clinical operations, service redesign and health system reform. His past roles include Senior Manager Primary Care and Community Engagement at MQ Health, Manager Improvement and Integration at Eastern Melbourne Primary Health Network, Redesign Facilitator at Eastern Health, and Manager Redesigning Care at Alfred Health.
Francisco holds a Master of Health Administration from La Trobe University, is a Fellow and Certified Health Executive with the Australasian College of Health Service Management, sits on the Primary and Community Healthcare Advisory Committee for the Australian Commission on Safety and Quality in Health Care, and serves as an Adjunct Fellow of the Australian Institute of Health Innovation at Macquarie University, focusing on health systems research in primary care. Publications include ‘The journey to a learning health system in primary care: a qualitative case study utilising an embedded research approach’ in BMC Primary Care and ‘High performing primary care: reinvigorating general practice as a learning health system’ in the British Journal of General Practice.
Presenter: Kimberley O’Reilly, Portfolio Manager, Workers Compensation & QBE Pride Co-Lead
Kimberley is a Workers Compensation senior leader, QBE Pride Co-Lead and advocates for inclusion and representation in the workplace and broader community every day. Kimberley’s involvement in QBE Pride, has been integral to QBE’s AWEI Platinum strategy. As a proud member of the LGBTQ+ community her passion lives in fostering meaningful conversations, raising awareness, and sharing her lived experience to help others bring their authentic selves to work because that’s what she needed, acknowledging that together we create and invest in an inclusive culture.
QBE Farm Pack Insights
Wanting to learn more about Farm Pack? QBE’s Farm insurance provides all-in-one protection for a broad range of risks, for small and medium-sized businesses. By attending this webinar, you will learn more about the product, our appetite and market trends.
In this webinar, we’ll discuss:
- What is QBE Farm Insurance?
- What trends we are seeing across the market
- Dive into some farming types and the types of covers being taken
- Claims trends across the farm portfolio
Presenter: Nathan Taylor, QBE SME Portfolio Specialist
Nathan Taylor is a SME Portfolio Specialist who works across the Business Package and Farm Package portfolios. He brings a unique outlook and insights, having worked in all facets of the Insurance value chain from being an Authorised Representative specialising in Farm and Business Insurance to managing various schemes and facilities for one of the leading international brokers and extensive package underwriting experience with leading Australian insurers. When he isn’t trying to create new weird and wonderful theories around broker and customer behaviour, he loves relaxing whilst listening to his favourite tunes.
Presenter: Chris Futter, QBE SME Portfolio Specialist
Chris has worked in the insurance industry for 37 years and been with QBE for the last 18 years. He has worked in New Zealand (Te Kuiti, Auckland, Pukekohe) and Australia (Adelaide), Canberra, Port Lincoln and Darwin). He has undertaken various roles including Claims, Underwriting, Business Relationship Manager, Senior Underwriter and Product Specialist. When not working he enjoys supporting the grain and grape farmers of South Australia, watching test Rugby and reading.
Watch on demand for expert risk insights and tips to help you lead more effectively and calmly.
Q Academy
Professional development, training and support for our brokers and partners.